Patient Testimonials

These are just a few examples of what our patients say about our imaging services! Our goal is to provide patients and physicians with outstanding customer service and accurate diagnostic results.

Auburn Diagnostic Imaging Services

“My experience was TERRIFIC!! The staff was SOOO accommodating and nice – I was given the choice to pick up my contrast the night before in order to avoid coming in significantly earlier. THAT was great – that you care about my time!! Once I got there, everyone was nice and friendly. The tech was really great and I was able to meet with the radiologist to review my scan before I left – which was SUPER!! (I am a physician and so wanted to see the scan and go over it). The experience was COMPLETELY awesome. I will definitely use you for my patients and for myself!!”
– Patient, Auburn Diagnostic Imaging Services


“Rosana provided support for my MRI and did an excellent job. She solicited my input about positioning from me and implemented changes happily. Very professional in a friendly way. She is the gold standard!”
– MRI Patient, Auburn Diagnostic Imaging Services


“I’ve been coming here for years along with my husband. The service and the people here just can’t be any better.”
– Patient, Auburn Diagnostic Imaging Services


“Love this location & I won’t go anywhere else. The front desk is always helpful & makes appointment making seamless. Everyone doing the tests are compassionate.”
– Patient, Auburn Diagnostic Imaging Services


“They are always so nice and friendly when I come and never have I waited longer than 10 mins.”
– Patient, Auburn Diagnostic Imaging Services


“My first visit here per my doctor’s request has been a pleasant visit. I was greeted with an energetic tone from behind the clear division that divided the staff and the patient.

I won’t mentioned name to keep her privacy.

At the end of the appointment I was greeted again for my “have a good day”. That is how to gain a loyal patient even though it’s a once or twice visit professional business as per doctor’s referral only.

I would recommend this place for anyone required their business as a patient, like myself that gave me their loyalty.”
– Patient, Auburn Diagnostic Imaging Services


“Lilia is a very professional, pleasant woman and it’s rare to find good customer service. Thank you for hiring her.”
– Patient, Auburn Diagnostic Imaging Services


“Rosana was kind and efficient in her care of me while taking my pictures.”
– MRI Patient, Auburn Diagnostic Imaging Services


“It’s always nice to be treated with care, and I most appreciate the friendly greetings and promptness. Thank you.”
– Patient, Auburn Diagnostic Imaging Services


“Most enjoyable visit I’ve had to a medical facility in a long time.”
– Patient, Auburn Diagnostic Imaging Services


“Very personable and kind.”
– Patient, Auburn Diagnostic Imaging Services

MultiCare Auburn Medical Center

“My husband was seen by Dr. Keith Chan at the Auburn MultiCare center on July 23rd. I wanted to reach out and send a compliment on the way he took time to explain his thoughts on my husband’s treatment. Although he was unable to treat him, Dr. Chan was very nice and was able to tell us more about what is happening to his body more than any other Dr. we have talked with. He gave me his card and told me if I needed anything he would assist me. Please let him know I’m really appreciative of his genuine care. Thank you.”
– Patient, MultiCare Auburn Medical Center


“Staff was very compassionate throughout my visit. Specifically the radiologist, Dr. Chao, doing my procedure. Since being diagnosed with cancer everyone at the hospital has shown compassion and true concern for my health.”
– Patient, MultiCare Auburn Medical Center


“I am ecstatic about the great service. The nurse practitioner was wonderful! Everyone was great and I’m bragging to my family and friends about how great the service was. I would recommend the team to others.”
– Interventional Radiology patient, MultiCare Auburn Medical Center


“Your staff were wonderful and took good care of my husband. Thank you.”
– Wife of Interventional Radiology patient, MultiCare Auburn Medical Center

Overlake Breast Health Center

“On Jan. 29, I came in for my yearly mammogram which has been normal for the past 15 years or so. This time Dr. Steve Scallon found something. Ultrasound, biopsy, results, all within 5 days. Three days later I met Dr. Harrington and 10 days after that, she surgically removed the mass via Lumpectomy, grade 1a.

These two doctors deserve special recognition for the pros they are. Dr. Scallon called me long after his work week had ended on a Friday night with the report. He has a manner that helped me react in a positive way. For pete’s sake, he was telling me it was malignant but instead of overreacting; with his guidance, I was able to be okay with it.”
– Patient, Overlake Breast Center 


“I have been so grateful and impressed with the doctors I’ve seen at Overlake. They’ve taken such good care of me.”
– Patient, Overlake Breast Health Center 

The Breast Center - Valley Medical Center

“They were very skilled and knowledgeable in everything they did. The spa-like setting and soothing music was very comforting. The staff was so kind, understanding and compassionate, I would not think of having my breast exams done anywhere else!”
– Patient, The Breast Center – Valley Medical Center


“I was able to schedule my appointment on a day and time that was convenient. The Breast Center even has Saturday appointments plus I was able to get my Bone Density Scan done there on the same visit as my mammogram. The service was exceptional and the staff is wonderful.”
– Patient, The Breast Center – Valley Medical Center


“Dr. Mann was very caring and competent. His explanations were presented in a way that was reassuring and straightforward. I appreciated his expertise!”
– Patient, The Breast Center – Valley Medical Center


“I am so thankful for all the care I have received at VMC. Thank you for the good support and care you offer through the Breast Center and Cancer Services. You have been my lifeline!”
– Cancer Survivor, Valley Breast Center – Valley Medical Center


“I really like how Dr. Mann presented the results and took the time to talk to us. He really made me feel comfortable. He really seemed like he cared.”
– Patient, The Breast Center – Valley Medical Center


“Vanessa, Robyn and Dr. Mann made this experience wonderful!”
– Patient, The Breast Center – Valley Medical Center

Valley Diagnostic Imaging Services - Olympic Building

“I had an MRI at your facility this morning and wanted to provide feedback. I am a neuro-oncology patient and have been undergoing regular/routine MRIs for seven years now. I have had them at many facilities (scheduled appointments and emergency room visits), so I know the routine…I chose your facility for this scan and will continue to come back for all future scans. I was greeted warmly when I arrived by Lisa, who, after my scan, saw me return to the waiting room and look a little panicked when I didn’t see my husband, and calmly said, “He’s here, I think he’s in the bathroom.” Shirley helped me change and took me to get my IV and was warm and friendly as well. Shannon, the technologist was incredible!!! I am a very hard start for an IV line and she had it the first try (which never happens). She was so incredibly kind and calm, which is what every patient (even when they know the routine) needs and greatly appreciates! She explained everything and made sure I was comfortable and had a blanket. She checked in with me during the scan and told me several times how well I was doing. When she pulled me out to insert the contrast into my IV line, I said, “I know you can’t tell me anything but is the scan going ok?” (even us MRI/oncology pros cannot resist asking in a moment of pure weakness and fear!). She was so gracious and patient with her response (I know that must be hard to be asked that question by patients). She had her hand on my leg when she would put me back in the tube (such a small gesture that feels like the most support in that moment). I am a medical provider myself and just wanted to thank your team (I love that they gave me a card with their names and a bottle of water on the way out!) Small gestures that make a difference.”
– MRI patient, Valley Diagnostic Imaging Services – Olympic Building


“The CT tech was outstanding. She was kind, compassionate, knowledgeable, thorough – she helped me understand what, why and how everything worked and made it a pleasant experience. You have an excellent staff and process and should be proud of your department.”
– Patient, Valley Diagnostic Imaging Services – Olympic Building


“Everyone introduced themselves with their first name even though I don’t recall anyone specific. Each of them was kind, attentive, and efficient in their part of the procedure. They were very careful with me to make sure I was stable and ready to begin moving (walking) so I would not fall. I was very comfortable in their care.”
– Patient, Valley Diagnostic Imaging Services – Olympic Building


“Chris was cheerful, helpful, professional, concerned about my comfort; explained what to expect prior to the test, during the test, and every step of the way. Much appreciated!”
– Patient, Valley Diagnostic Imaging Services – Olympic Building


“Cindy was GREAT! She brought me back and prepared me for the MRI and talked me through it during the imaging. She ensured I was comfortable prior, during and afterward. While they were running behind she continually checked on me to ensure I was okay and informed me on the wait time to ensure I wasn’t forgotten. She made my experience much more pleasant! Thanks Cindy!”
– Patient, Valley Diagnostic Imaging Services – Olympic Building


“The experience at the Olympic Building was very pleasant. Registration quick & easy. MRI process was discussed – patient comfortability was foremost. Staff continually checked on me during MRI.”
– Patient, Valley Diagnostic Imaging Services – Olympic Building


“This was one of the smoothest tests I’ve ever had.”
– Patient, Valley Diagnostic Imaging Services – Olympic Building


“I have severe claustrophobia. The open MRI was done and excellent job by Marty and all the staff. Very pleased with the awesome job they all did.”
– Patient, Valley Diagnostic Imaging Services – Olympic Building


“The technician was especially good at making me feel comfortable and relaxed. Was very empathetic to my nervousness.”
– Patient, Valley Diagnostic Imaging Services – Olympic Building


“I was treated wonderful, I was afraid, but I was helped and made it through. I’m so thankful I came back to Valley!”
– Patient, Valley Diagnostic Imaging Services – Olympic Building


“I appreciate the professionalism and sincerity of every staff member that helped me today and I would recommend this facility to everyone I know.”
– Patient, Valley Diagnostic Imaging Services – Olympic Building


“Brian was the technologist doing the imaging for me this morning. He was amazing kept me updated on every step he took.”
– Patient, Valley Diagnostic Imaging Services – Olympic Building


“It is amazing to me how someone can make something as obnoxious as an MRI soothing. Thank You!!”
– Patient, Valley Diagnostic Imaging Services – Olympic Building


“Easy process with no hassles. Great on information flow and understanding operational procedures for patients.”
– Patient, Valley Diagnostic Imaging Services – Olympic Building


“Very clean and organized – Impressed.”
– Patient, Valley Diagnostic Imaging Services – Olympic Building


“Overall, impressed with staff. This is the main reason I want to continue care at this facility.”
– Patient, Valley Diagnostic Imaging Services – Olympic Building


“Everyone was very welcoming and cheerful! I would like to give my CT tech a 100% because she made every step very understanding and great experience.”
– Patient, Valley Diagnostic Imaging Services – Olympic Building


“Tech was very nice and appeared very competent. He did a very good job.”
– Patient, Valley Diagnostic Imaging Services – Olympic Building


“Your team at the image center is exceptional! I loved how well they treated everyone with kindness, patience and care They went beyond most facilities I have encountered.”
– Patient, Valley Diagnostic Imaging Services – Olympic Building


“It was quick enough that I didn’t have time to sit down to wait.”
– Patient, Valley Diagnostic Imaging Services – Olympic Building


“People at the front desk were really nice and made me feel a little less nervous. I overheard them talking to other patients and they were very friendly to them as well.”
– Patient, Valley Diagnostic Imaging Services – Olympic Building


“Chris was a wonderful technician! She was conversational, warm, made me feel comfortable, made an effort to get to know me, and explained everything about the CT scan process from start to finish very clearly.”
– Patient, Valley Diagnostic Imaging Services – Olympic Building


“The woman who did my scan was very nice and made sure I was comfortable at all times.”
– Patient, Valley Diagnostic Imaging Services – Olympic Building


“I was whisked thru registration with no problem, waited maybe 5 minutes. Easy Peasy!”
– Patient, Valley Diagnostic Imaging Services – Olympic Building


“I think my technician was Jessica(?) She was exactly the type of person you want employed in that position. She was great!!”
– Patient, Valley Diagnostic Imaging Services – Olympic Building


“My technician was amazing. She explained everything, offered assistance when she saw how much pain I was in and had a cheerful personality.”
– Patient, Valley Diagnostic Imaging Services – Olympic Building


“The receptionist at the desk who checked me in deserves kudos. I wish I would have paid more attention to her name.”
– Patient, Valley Diagnostic Imaging Services – Olympic Building


“The technician was wonderful! I told her I have panic attacks and she was very understanding throughout the whole process. The gentleman that checked me in was very nice. Friendly and just made me smile because of his kindness, it was very nice!”
– Patient, Valley Diagnostic Imaging Services – Olympic Building


“Thank you for all you do. You are all outstanding.”
– CT patient, Valley Diagnostic Imaging Services – Olympic Building


“Dawn, who performed the CT scan as well as starting the IV was excellent. She explained everything and answered all my questions. She was knowledgeable, patient, and kind. She is a real asset!!”
– CT patient, Valley Diagnostic Imaging Services – Olympic Building


“Upon arrival, an immediate need for men’s room was announced and “immediate” accommodation was given to me – so appreciated.”
– CT patient, Valley Diagnostic Imaging Services – Olympic Building


“Keep up this tremendous health care support!”
– CT patient, Valley Diagnostic Imaging Services – Olympic Building


“Overall very good and finished ahead of schedule”
– CT patient, Valley Diagnostic Imaging Services – Olympic Building


“FRIENDLY STAFF, VERY QUICK IN TAKING CARE OF ME AND GETTING ME IN! THANK YOU!!”
– CT patient, Valley Diagnostic Imaging Services – Olympic Building


“Everyone was terrific!”
– CT patient, Valley Diagnostic Imaging Services – Olympic Building


“They couldn’t have done anything better great experience from the front desk all the way through kudos to all”
– CT patient, Valley Diagnostic Imaging Services – Olympic Building


“The technicians demeanor calmed me right away. She explained every step and addressed my questions clearly.Her voice and words were comforting.”
– CT patient, Valley Diagnostic Imaging Services – Olympic Building


“The man at the front desk (don’t remember his name) was very friendly, helpful, up beat, and had a good sense of humor.”
– MRI patient, Valley Diagnostic Imaging Services – Olympic Building


“The MRI staff member was very helpful in getting me through the process.”
– MRI patient, Valley Diagnostic Imaging Services – Olympic Building


“The receptionist was very friendly and I loved that there was still a fish tank.”
– MRI patient, Valley Diagnostic Imaging Services – Olympic Building


“Tec was very helpful in getting the procedure that was needed and cared for me all throughout the process”
– MRI patient, Valley Diagnostic Imaging Services – Olympic Building


“The guy working reception! He made me smile!”
– MRI patient, Valley Diagnostic Imaging Services – Olympic Building


“Super friendly people everywhere! Especially reception!”
– MRI patient, Valley Diagnostic Imaging Services – Olympic Building


Valley Diagnostic Imaging Services - Medical Arts Center

“Forgive me, I can’t remember the sonographer’s name, but she was very kind, gentle, and professional. I was anxious about my condition, but she put me at ease.”
– Patient, Valley Diagnostic Imaging Services – Medical Arts Center


“Each person at the clinic was welcoming, professional, and positive. Linda was wonderful! I had some difficult news from the ultrasound, but she had me smiling the whole time. Linda really set me up for success, describing next steps, how to manage my well-being, and encouraged confidence. Thanks again!”
– Ultrasound patient, Valley Diagnostic Imaging Services – MAC Building


“I went in for an x-ray, so an appointment was not necessary, just a walk-in service. I was in and out with no waiting time. I could not believe how quickly it went. I was very pleased with the people and the service.”
– Patient, Valley Diagnostic Imaging Services – Medical Arts Center


“On August 18, I came to have an ultrasound and had Linda for this procedure. She was great! She was everything you would be pleased to have at 7:30 A.M. – friendly, smiling and professional!!”
– Patient, Valley Diagnostic Imaging Services – MAC Building


“From the moment I walked through the door, the Valley staff made me comfortable and put me at ease. It was a very positive experience from start to finish. (Angelica deserves a raise! She was professional and kind, knowledgeable and patient. I really liked her.)”
– Patient, Valley Diagnostic Imaging Services – Medical Arts Center 


“Paris and Cynthia in VDI x-ray gave me good patient care today. Also, Shannon was very warm and welcoming when I arrived today for check in.”
– Patient, Valley Diagnostic Imaging Services – Medical Arts Center 


“The ultrasound tech was super friendly and put my mind at ease during the ultrasound.”
– Ultrasound patient, Valley Diagnostic Imaging Services – MAC Building


“The person who did the ultrasound made me quite comfortable and engaged me in conversation that just made the test go by quickly.”
– Patient, Valley Diagnostic Imaging Services – MAC Building


“Staff’s concern for my comfort was better than a 5. She understood the pain and made me feel very comfortable.”
– Patient, Valley Diagnostic Imaging Services – Medical Arts Center 


“Was early for appointment. Got in early for x-ray”
– Patient, Valley Diagnostic Imaging Services – Medical Arts Center 


“The person at registration desk was very engaging and friendly.”
– Ultrasound patient, Valley Diagnostic Imaging Services – MAC Building


“A fast, well-planned appt. with a great x-ray tech.”
– Patient, Valley Diagnostic Imaging Services – Medical Arts Center 


“Very efficient and friendly staff!!”
– Patient, Valley Diagnostic Imaging Services – Medical Arts Center 


“Keep up the great service!! you guys are great!!”
– Ultrasound patient, Valley Diagnostic Imaging Services – MAC Building


“The front desk staff was very friendly and helpful.”
– Patient, Valley Diagnostic Imaging Services – MAC Building


“The receptionist Sarah was so nice, polite and friendly.”
– Patient, Valley Diagnostic Imaging Services – Medical Arts Center 


“Angelica is a master of her craft, and a treasure to the Valley team.”
– Patient, Valley Diagnostic Imaging Services – Medical Arts Center 


“This was definitely the best experience I’ve ever had getting an ultrasound.”
– Ultrasound patient, Valley Diagnostic Imaging Services – Medical Arts Center


“Waited less than 10 minutes upon arrival. The X-ray tech was very nice and respectful and I was in and out in under 15 minutes.”
– X-Ray patient, Valley Diagnostic Imaging Services – Medical Arts Center


“They took good care of my son.”
– X-Ray patient, Valley Diagnostic Imaging Services – Medical Arts Center


“It is always nicely kept and all my questions were answered.”
– Ultrasound patient, Valley Diagnostic Imaging Services – Medical Arts Center


“The sonographer was excellent. She explained every step of the process, offered me dignity, answered my questions well, was efficient and put me at ease throughout the process.”
– Ultrasound patient, Valley Diagnostic Imaging Services – Medical Arts Center


“I was very pleased at how fast I had the results of my ultrasound in my My Chart. It was probably about 30 minutes after I left the clinic.”
– Patient, Valley Diagnostic Imaging Services – Medical Arts Center 


“Ultrasound technician was excellent. Helpful and kind during the procedure. Gave good information and instructions.”
– Patient, Valley Diagnostic Imaging Services – Medical Arts Center 


“I had a student who was very serious about the care she gave me and said she was a student. She did a great job.”
– Patient, Valley Diagnostic Imaging Services – Medical Arts Center 


“I liked that they had every other chair “taped off” for social distancing.”
– Patient, Valley Diagnostic Imaging Services – Medical Arts Center 


“The tech who performed my U/S was delightful. Cheerful and efficient.”
– Patient, Valley Diagnostic Imaging Services – Medical Arts Center 


“I am so happy that I live so close to this facility. It has been – LITERALLY – a lifesaver for my family on several occasions.”
– Patient, Valley Diagnostic Imaging Services – Medical Arts Center 


“Even though I was early, I only waited about five minutes before they took me in.”
– Patient, Valley Diagnostic Imaging Services – Medical Arts Center 


“I thought I’d be waiting a while to get my x-ray, but instead my wait was about 2 minutes. Happy me! Tech was great and efficient. The x-ray was read and reported out almost before I got to my car in the parking garage. Wow!”
– Patient, Valley Diagnostic Imaging Services – Medical Arts Center 


“My primary doctor suggested I call for a immediate appointment while I was in the building, I did and was amitted within 15 minutes and the whole thing was done in a less than a hour.”
– Patient, Valley Diagnostic Imaging Services – Medical Arts Center 


“The employee at the desk had a very challenging patient in front of me who created a big scene of not wanting to get care, while her escorts tried to get her in for an xray. The VMC employee at the registration desk should be commended for handling the situation, and doing her best to make sure that other patients were checked in on time in spite of the lengthy scene this particularly difficult patient created.”
– Patient, Valley Diagnostic Imaging Services – Medical Arts Center 


“X-ray technician very good and extremely helpful.”
– Patient, Valley Diagnostic Imaging Services – Medical Arts Center 


“Staff was very friendly, clean waiting room.”
– Patient, Valley Diagnostic Imaging Services – Medical Arts Center 


“The X-Ray Tech was a Super Star!”
– Patient, Valley Diagnostic Imaging Services – Medical Arts Center 


“The front desk was very kind and the nurse was very kind too and give them 2 thumbs keep up the great work.”
– Patient, Valley Diagnostic Imaging Services – Medical Arts Center 


“Quickest and easiest registration I can remember at a medical facility.”
– Patient, Valley Diagnostic Imaging Services – Medical Arts Center 


“Technician was personable and friendly. Put me at ease.”
– Ultrasound patient, Valley Diagnostic Imaging Services – MAC Building


“The tech I spoke with made my experience much better.”
– Ultrasound patient, Valley Diagnostic Imaging Services – MAC Building


“I apologize for not remembering the person who completed my registration, but she was very caring and helpful while still being professional. Thanks!”
– Ultrasound patient, Valley Diagnostic Imaging Services – MAC Building


“As mentioned earlier, the reception person enabled me to make an appointment in time to not have to leave the facility. It happened to be the last appointment of the day and I am very grateful for her professional attitude and the information provided to me.”
– X-Ray patient, Valley Diagnostic Imaging Services – Medical Arts Center


“The technician was very professional and put me at ease during the brief session to perform the exam and X-ray.”
– X-Ray patient, Valley Diagnostic Imaging Services – Medical Arts Center


“Entire staff was professional and kind. Please keep up the good work!”
– X-Ray patient, Valley Diagnostic Imaging Services – Medical Arts Center


“The technician was excellent (but I don’t recall her name)”
– X-Ray patient, Valley Diagnostic Imaging Services – Medical Arts Center


“Checking in was very quick and effortless”
– X-Ray patient, Valley Diagnostic Imaging Services – Medical Arts Center


“Experience went very smoothly. Quick no wait time. Positive experience.”
– X-Ray patient, Valley Diagnostic Imaging Services – Medical Arts Center

Other Testimonials

“I can’t really begin to express how thankful I am for the caring, considerate, professional staff who administered my husband’s paracentesis; primarily Stephanie Cowan, but also Callie Reger, and assistants Lyn and Robin. My husband recently passed away, but I am positive that I have Stephanie to thank for saving his life at least twice earlier in the year — once, when he had had a heart attack, and her sharp eye noted the symptoms, and she sent us straight to the Emergency Department after his paracentesis. The second time was during a hospital stay, when he’d been checked in for a minor surgery. The doctor following his case — not his regular physician — wasn’t paying close attention, and if Stephanie hadn’t put a bug in my ear about it, he would have sent him home. Instead, he was moved to the ICU. I am so grateful for every extra minute I had with him. It’s a debt I can never repay.”
– Interventional Radiology patient, Valley Diagnostic Imaging Services


“My radiologist was tasked with doing imaging that he had never before been asked to do. He researched it, figured it out, and got a perfect image of what we needed. Then I later received a bill that was not processed correctly and when I called, Carrie immediately figured out what had gone wrong with my insurance company and resent it to them with no fuss. They were fantastic!”
– Patient


“Both the technologist and radiologist were thoughtful and warm. My stress about the procedure totally disappeared as they explained it and showed such concern for my well-being.”
– Patient, Hospital Diagnostic Imaging


“Extremely professional service, which has been excellent from the moment the patient is scheduled to the moment the patient’s report comes back. The report comes back quickly, and always looks great with an arrow on the images that makes it easy to explain to patients and easy for patients to understand. Everyone in the office is professional. You have a very convenient service with great same-day appointment times and also convenient locations.”
– Glenn Buchanan, DC